Conversation, delegation and emotion

Illustrated talk, 30–60 minutes

  • Why voice has captured imagination: myth vs. reality
  • Current “conversational assistants” are neither conversational nor assistants; they are voice commands
  • True conversation creates the possibility of newly rich engagement at scale
  • Delegation, as opposed to interaction, is the natural mode for conversation
  • Emotionally aware, proactive assistants create a new surface for trust